ReputationManagement.com CEO Bill Fish has been busy sharing lots of advice on finance, interviews, and workplace issues. He’s been featured in several publications with recommendations for handling situations ranging from embarrassing credit card moments to happy hour etiquette for the boss. See what he’s shared in the news lately:
Credit Card Embarrassment on the Green
Having your credit card declined is an embarrassing moment in any situation. But Bill took embarassment to an entirely new level by experiencing it while treating his father to a golfing trip in Scotland — and got screamed off the green by a confused golf course employee.
Cincinnati resident Bill Fish, founder of ReputationManagement.com, treated his father to a once-in-a-lifetime golfing trip to Scotland. “Many of these old golf courses haven’t exactly caught up to the digital age yet,” says Fish. “It’s rather archaic, but it obviously works for them.”
On the last day of their vacation, Fish provided his credit card to pay for the round. The older gentleman at the clubhouse said the system was down, so would try later. Unconcerned, Fish and his father trekked the 150 yards to the first tee. Just as they were ready to start, they heard screaming in the distance. “Someone gets my attention, and it is the man behind the counter yelling my name and gesturing me to come toward him,” says Fish. “I begin this long walk and miss our tee time.” The card had been declined, informed the man, who also tells Fish they don’t accept that card and there are no ATMs on the premises. “As I’m pleading with him, a younger man walks by, sees what is going on and swipes the original card. It goes through just fine.”
Being hollered off the green, a very public place, for nonpayment was awful, but it might have been worse for the confused worker who, says Fish “couldn’t figure out how to swipe a card.”
Showing Employees That You Care
Showing that you care for employees can keep your workforce motivated and increase your odds of success. Bill recommends rewarding and recognizing employees that are doing well by celebrating wins.
“I like to keep employees motivated through transparency, especially in a start-up situation. In order to succeed, everyone needs to be on the same page and working closely as a team toward a common goal. Therefore, laying those goals out are important. Celebrate your wins, whether through drinks after work, gift cards, or any token of appreciation for hitting the metrics set out. Also, everyone likes to be commended if they are successful in their position, so make an effort to recognize members of your staff when they are doing something well. Whether that is in a staff meeting on Monday mornings, or on a conference call, we all like to receive praise in front of our peers. Keeping everyone motivated isn’t always easy, but it’s essential to get the most out of your team.”
Surviving a Job Search Even After a Bad Interview
Landing a great job interview is exciting, but it’s a real let down if you blow it. Whether you show up late, say the wrong thing, get rattled, or just don’t click with the interviewer, bad interviews happen even to potentially good employees. Bill and several other hiring experts offered their suggestions for recovering from a bad interview. His advice is to create a resume that shines and can speak for you even if you’ve put your foot in your mouth.
Bill Fish is the founder and president of Reputation Management, a company that educates individuals and corporations on the best methods to protect and enhance their reputation online. Fish says that even if an interview goes poorly, there is a chance a candidate could still be hired because of his or her excellent resume.
“There are times, few and far between, but still times when someone’s resume just outshines the interview. Why this happens, it’s difficult to say. We are all different people, and sometimes people wake up on the wrong side of the bed, have other things on their mind, or simply don’t interview well.”
Managing Customer Complaints Online
Customer complaints happen even to good businesses, and often, those complaints happen online. And while they are inevitable, you can take action to manage them and preserve your reputation. Bill suggests one great way to manage online complaints: take the conversation offline if possible.
While you want to quickly acknowledge online complaints, Bill Fish, founder and president of ReputationManagement.com, a company that works with businesses to manage online reviews, says: “When people leave a negative review online, they want to be heard, so acknowledging that you received the message is the first step. From there, it’s best to take the conversation to a one-on-one setting. There is nothing worse than looking at a company’s back-and-forth with an unhappy customer [online].”
Finish the conversation via a phone call or email, and if you reach a resolution, post that — or better, ask the customer to — online.
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